Shipping policy

SHIPPING POLICY

1. ORDER PROCESSING TIME
All orders are processed within [1-2] business days (excluding weekends and public holidays) after receiving payment clearance. You will receive a notification once your order has shipped.

2. SHIPPING RATES & ESTIMATED DELIVERY
Shipping charges for your order will be calculated and displayed at checkout:
• Standard Shipping: [3–5 business days] — [Fixed Rate / Calculated at Checkout]
• Express / Courier Shipping: [1–2 business days] — [Fixed Rate]

3. LOCAL PICKUP / COURIER COLLECTION (If Applicable)
Free in-store or depot pickup is available at 14 Flametree Arboretum Richards Bay. You will receive an email/SMS notification when your order is ready for collection. Please present your order confirmation upon arrival.

4. ORDER TRACKING
When your order has shipped, you will receive an email notification containing a tracking number. Please allow 24 hours for tracking information to become active.

5. DAMAGES, LOSS & INCORRECT ITEMS
Tropical Pets Kzn and Fishing Tackle Pty Ltd is not liable for products damaged or lost during transit by third-party couriers. If you received your order damaged, please inspect the package upon receipt, take clear photographs, and contact us within [48 hours] at tropicalpkzn@gmail.com so we can assist with filing a carrier claim.

6. CUSTOMS, DUTIES & TAXES (For International Shipping)
Tropical Pets Kzn and Fishing Tackle Pty Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).